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- Multi agent inbox with real time chat sync, role based views, and reply drafts is included.
- Flow designer for building reply logic, lead routing, and intent detection now applies.
- Campaign tools for templated WhatsApp blasts with timing and segment filters qualify.
- CRM enrichment using contact properties, stage mapping, and import history is shown.
- Integration suite featuring Shopify, Zoho, Google Sheets, and payment links is covered.
- Custom widgets for web chat initiation with colors, greetings, and lead forms apply.
- Smart routing options assigning chats by agent load, channel source, or user type.
- Reporting dashboard showing open rate, response time, resolution data, and more.