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- Shared inbox with multi agent collaboration, message tagging, and real time syncing.
- Drag and drop flow builder to create reply logic, lead funnels, and auto greetings.
- Broadcast tools for WhatsApp campaigns with template management and user filters.
- Customer database with custom attributes, opt in status, and timeline segmentation.
- Native integrations with Zoho, Shopify, HubSpot, Google Sheets, and WooCommerce.
- Website widget supporting WhatsApp click to chat, greeting prompts, and colors.
- Agent routing logic with assignment rules based on load, timing, or channel source.
- Conversation insights including engagement metrics, resolution time, and status.